Terms and Conditions

Conversion Matters AU

Last updated: February 2026

Welcome to Conversion Matters AU. By accessing or using our website (https://conversionmattersau.com) and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or services, you agree to these Terms and Conditions, our Privacy Policy, and any other policies posted on our site. If you do not agree, please do not use our services.

2. Services

  • We provide digital consultancy, reports, assessments, workshops, and other professional services.

  • Delivery timelines, formats, and access are outlined in our Delivery Information Page.

  • All services are provided based on information you supply. Accuracy and completeness of information are your responsibility.

3. Payment Terms

  • Payments are required in full before delivery of services unless otherwise agreed in writing.

  • We accept payments via the methods displayed at checkout.

  • All prices are in Australian Dollars (AUD) unless specified otherwise.

  • Late or failed payments may result in delayed delivery or suspension of services.

4. Refunds and Returns

  • Our Refund and Returns Policy applies to all purchases. Please review it here: Refund & Returns Policy.

  • Digital services are generally non-refundable once delivery has commenced, except where legally required.

5. Intellectual Property

  • All content, materials, and deliverables produced by Conversion Matters AU remain our intellectual property unless otherwise agreed in writing.

  • You may not copy, reproduce, distribute, or create derivative works without prior written consent.

  • Client-provided materials remain the property of the client.

6. User Responsibilities

When using our website and services, you agree to:

  • Provide accurate and current information.

  • Not use our website or services for illegal or unethical purposes.

  • Respect the confidentiality of any materials shared.

7. Limitation of Liability

  • Our liability for any claims arising from the use of our website or services is limited to the amount paid for the services concerned.

  • We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business.

  • Services are provided “as is” and we make no warranties beyond those expressly stated.

8. Privacy and Data Protection

  • We collect, use, and store personal information in accordance with our Privacy Policy.

  • By using our website or services, you consent to the collection and use of your data as described.

9. Termination

  • We reserve the right to suspend or terminate access to our website or services if you breach these Terms and Conditions or engage in unlawful or harmful conduct.

  • Any outstanding fees will remain payable upon termination.

10. Governing Law

  • These Terms and Conditions are governed by the laws of Australia.

  • Any disputes arising from these terms will be subject to the exclusive jurisdiction of Australian courts.

11. Changes to Terms

  • We may update these Terms and Conditions from time to time.

  • Updated terms will be posted on our website with a revised “Last Updated” date.

  • Continued use of our website or services after changes constitutes acceptance of the updated terms.

12. Contact Information

For questions regarding these Terms and Conditions:

Conversion Matters AU
Website: https://conversionmattersau.com
Email / Contact Form: via website contact page

Plain-Language Summary

By using Conversion Matters AU, you agree to our rules for using services, payments, refunds, and intellectual property. We limit liability, follow privacy rules, and operate under Australian law.